FAQ

ORDERS & PAYMENT

What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay and PayPal. All payments are processed securely at checkout.

Which currency will I be charged in?
Prices are shown in EURO, CHF, USD. You'll be charged in the currency shown at checkout.

Can I change or cancel my order?
We move fast to get your gear out the door. If you need to change or cancel, email us at info@blessedsportswear.com within 2 hours of placing your order. Once an order has been packed or shipped, we can't make changes — but you can still return it under our returns policy.

Do I need an account to order?
No, you can check out as a guest. Creating an account lets you check out faster and view your order history.

I didn't get an order confirmation email. What should I do?
Check your spam or promotions folder first. If it's not there, email us with your name and the email address you used, and we'll confirm your order.

Do you offer discount codes?
Subscribe to our newsletter for early access to new drops and exclusive discounts. Only one discount code can be used per order.

SHIPPING & DELIVERY

When will my order be shipped?
Our warehouse ships Monday to Friday, excluding public holidays. Orders placed before [2pm, time zone] on a business day ship within [1–2] business days. Orders placed

Can I change my shipping address?
Email us as soon as possible. If your order hasn't shipped yet, we'll update it. Once it's with the carrier, we can't change the address, so please double-check it at checkout.

My tracking says delivered, but I can't find my parcel.
Check around your property, with neighbours, and with your building's reception or mailroom. Carriers sometimes mark parcels as delivered a day early, so wait 24 hours. Still nothing? Email us within 7 days of the delivery date with your order number, and we'll open an investigation with the carrier.

What if my package is lost or arrives damaged?
Contact us as soon as possible with your order number and, for damaged items, photos of the parcel and product. We'll work with the carrier and send a replacement or refund once the claim is resolved.

CUSTOMS, DUTIES & TAXES

Will I be charged customs or import fees?

I've been charged a customs fee. Can I get a refund?
Customs duties and taxes are set by your country, not by us, so we can't refund them. If you refuse a parcel because of import fees, we can't refund the original shipping cost or cover the cost of returning it to us.

RETURNS & EXCHANGES

What is your return policy?
You can return items within 14 working days of placing your order for a refund or exchange. For pre-order items, the 14 working days start from the day you receive your order. See our full Returns & Refunds policy.

What condition do returns need to be in?
Items must be unworn, unwashed and in re-sellable condition, with tags attached and in the original packaging. Every return is inspected; items that don't meet these conditions will be sent back to you.

Can I return sale items?
No. Sale and promotional items are final sale and can't be returned, refunded or exchanged.

How do I start a return or exchange?
Email info@blessedsportswear.com with your order number, the item(s) you'd like to return, and whether you want a refund or an exchange. We'll reply with the return address and next steps.

Who pays for return shipping?
Return shipping is paid by the customer. We recommend a tracked service, as we can't be responsible for returns lost in transit. For exchanges, we'll ship your new item at no extra cost.

When will I get my refund?
Please allow up to 21 working days for us to process your return. Once approved, we'll refund the item price to your original payment method; original shipping fees are not refunded. Your bank or payment provider may take a few extra days to show the money in your account.

I received a faulty or wrong item. What should I do?
Sorry about that. Email us within [7] days of delivery with your order number and photos, and we'll make it right at no cost to you.

PRODUCTS, SIZING & CARE

How do your items fit?
Our Core Hoodies have a regular fit — take your usual size. The Oversized Hoodies and Oversized Tees are cut roomy on purpose; size down if you prefer a closer fit. Each product page has a size guide with exact measurements.

I'm between sizes. Which should I choose?
For a relaxed, streetwear look, size up. For training and on-court wear, go with your usual size. Still unsure? Send us your height and usual size and we'll help you choose.

What are your products made of?
Our hoodies and sets are made from 80% cotton, 20% polyester, some are 100% cotton. Full fabric details are listed on each product page.

How should I wash my Blessed gear?
To keep your pieces looking fresh:

  • Wash inside out at 30°C with similar colours

  • Don't bleach or tumble dry

  • Iron inside out on low heat, avoiding prints and embroidery

Will a sold-out item come back?
Some colourways return; others are limited drops. Subscribe to our newsletter or follow @blessed_sportswear on Instagram to hear about restocks and new drops first.

Do you do team or bulk orders?
Yes — for teams, clubs and events, email us with the quantity, sizes and timing you need.

THE BRAND & CONTACT

What is Blessed Sportswear?
Blessed is streetwear rooted in basketball culture. Born on the courts of Switzerland and worn by Euroleague pros and everyday grinders alike, every piece is built for those who earn their blessing. Read more in The Movement.

Where are your products designed?
Our collections are designed in Switzerland.

How can I contact you?
Email info@blessedsportswear.com or use our contact form. We reply within [1–2] business days. Please include your order number if your question is about an order.

Can I collaborate with Blessed or become an ambassador?
We're always looking for creators who live the movement. DM us on Instagram or email us with a little about yourself.